Insurance Repairs

Insurance Claims

After an incident, you have a choice. Make it count.

An accident is stressful enough without your vehicle ending up at a repairer who doesn’t know it. You have the right to choose where your European car is repaired — and that choice directly affects the quality of the outcome. Prime AutoBase manages the insurance repair process from first contact to final inspection, so your BMW, Mercedes-Benz, Audi or Volvo is returned to the standard it deserves.

The repair process

1. Contact us first

Call or email us before you accept an insurer's default repairer. We'll guide you through nominating Prime AutoBase as your preferred repairer — it's your right.

2. Assessment & quote

Our experienced technicians carry out a thorough mechanical and structural assessment using dealer-level diagnostics. We document everything and prepare a single detailed estimate.

3. We liaise with your insurer

We communicate directly with your insurer on your behalf — managing approvals, answering technical queries, and keeping the repair on track without you chasing paperwork.

4. Repair with genuine parts

Your vehicle is repaired using genuine or OE-specification parts. Where bodywork or paint is required, we coordinate with our trusted specialist partners to ensure consistent quality.

5. Final inspection & return

We carry out a full quality check before handover. Where structural repairs are involved, we arrange a post-repair Warrant of Fitness so you drive away with confidence.

Know your rights

You can nominate any licensed repairer — your insurer cannot legally require you to use their preferred workshop. This right is well established in New Zealand.
Your insurer is obliged to restore your vehicle to its pre-incident condition. You are entitled to genuine or OE-equivalent parts where appropriate to your vehicle’s make and age.
Under the Consumer Guarantees Act 1993, repair work must be carried out with reasonable care and skill. If it falls short, you have recourse — independent of what your insurer says.
You are not required to obtain multiple quotes. One accurate, detailed estimate from your chosen repairer is sufficient for most major NZ insurers.
We work with all major NZ insurers including AA Insurance, AMI, State, Tower, Vero, and NZI. If yours isn’t listed, get in touch — we’ll confirm cover before any work begins.

What Prime handles

Dealer-level diagnostic assessment to identify all mechanical and structural damage — nothing missed, nothing left for later.
Direct insurer liaison: we handle approvals, technical questions, and scope negotiations so you don’t have to.
Repair using genuine or OE-specification parts appropriate to your European marque, backed by our workmanship guarantee.
Panel, paint, and bodywork coordinated through our trusted specialist partners, ensuring a seamless finish matched to factory standard.
Post-repair Warrant of Fitness arranged where structural work has been carried out, giving you and your insurer documented proof of safety.

Ready to start your claim the right way? Get in touch with our team and we'll take it from here.

Talk to Prime AutoBase’s European specialists — clear advice, genuine parts, workmanship guaranteed.